Size
Carefully matched by physical build and stature to prevent unintentional intimidation or physical overwhelm.
Health, Supervision & Emergency Protocols
Safe Play, Thoughtfully Managed
From veterinary verification and carefully formed groups to supervised play and sanitisation, every part of the JOJO experience is designed around your dog’s comfort and safety.
01 · ENTRY VERIFICATION
Before Your Dog Enters
Veterinary Fitness Certificate Required
Every dog must bring a fitness certificate signed by a registered veterinarian confirming that they are fit to participate in supervised group play.
The original certificate or a clear digital copy must be presented during registration.
Pet Parent Note: Please present the signed physical certificate or digital copy at check-in. Our stationed on-site veterinarian reviews every certificate prior to playground admission.
JOJO SAFETY
Official Clinical Form
Standard Admission Veterinary Fitness Certificate Format
Dog Details
Dog’s Name:
Breed:
Age:
Sex: Male / Female
Pet Parent’s Name:
Phone Number:
Health Confirmation (Please tick)
Rabies vaccination is current
DHPPiL vaccination is current
Flea and tick protection is current
No visible signs of contagious illness
Fit to participate in supervised group play
Medical conditions or activity restrictions:
Veterinarian’s Declaration
“I examined the dog named above and found them clinically fit to participate in supervised group play at the time of examination.”
Veterinarian’s Name:
Registration Number:
Date of Examination:
Signature & Clinic Stamp
02 · GROUP FORMATION
Carefully Formed Play Groups
Every session is limited to six dogs so the playground remains comfortable, manageable and properly supervised.
Groups are formed according to:
Age
Puppies, active adults, and seniors each need different physical tempos, play rhythms, and sensory engagement.
Temperament
Harmonious cohorts balanced between enthusiastic playmates, quiet scent explorers, and polite observers.
Energy Level
Fast sprinters are grouped together, while low-arousal sniffers enjoy uninterrupted, peaceful exploration.
Social Comfort
Evaluated by how dogs interact in novel spaces, ensuring shy dogs get quiet breathing room and bold dogs find appropriate play.
Physical Needs
Special consideration for joint sensitivity, flat-faced breathing rhythms, and recovery requirements.
03 · FLOOR SUPERVISION
Supervised Throughout
2 Trained Handlers · Maximum 6 Dogs
Two trained handlers remain inside the playground throughout active play. They observe the dogs, guide introductions and redirect interactions whenever necessary.
Our handlers never act as passive spectators. They remain at dog eye level, monitoring subtle micro-signals—from ear sets to soft postural shifts—to ensure interactions remain gentle, consensual, and joyful.
Handlers May:
- Slow down or pause an interaction
- Redirect a dog towards another activity
- Separate dogs when required
- Provide a quiet break
- Contact the pet parent
- End participation when continuing is unsuitable
04 · CLINICAL CARE
On-Site Veterinary Support
A Vet Is Stationed at the Venue. A registered veterinarian is present at the venue throughout all playground sessions to support health checks and respond if medical attention is required.
01
Review Certificates
Verifies veterinary fitness documentation and vaccination currency at entry.
02
Assess Health
Evaluates immediate health concerns, gait abnormalities, or sudden fatigue.
03
First-Response Care
Provides immediate on-site clinical first-response care if unexpected issues arise.
04
Advise Handlers
Guides handlers directly on when a dog should pause, hydrate, or stop participating.
05
Coordinate Care
Arranges seamless referral and secondary veterinary transport if further care is required.
05 · AUTONOMY & COMFORT
Dogs Explore at Their Own Pace
Dogs are never required to complete every activity. They may sniff, pause, observe, play or return to the areas they enjoy most.
Additional consideration will be given to:
Nervous or Shy Dogs
Allowed unhurried decompression in perimeter zones with zero forced socialization.
Young Dogs
Guided through short, sensory-rich play bursts with mandatory resting breaks to prevent overstimulation.
Senior Dogs
Encouraged toward gentle scent work, soft tactile mats, and cushioned rest stations.
Rescue Dogs
Given extra patience and space to build confidence at their own self-selected timeline.
Flat-Faced Breeds
Carefully monitored for heat dissipation and respiratory pacing with frequent cool-down intervals.
Declared Physical Limitations
Play sessions and sensory obstacles adapted around individual orthopedic or mobility conditions.
06 · HYGIENE & SANITISATION
Cleaned Between Every Session
A 15-minute cleaning and playground reset is maintained between consecutive sessions.
The Reset Includes:
- Cleaning shared play equipment
- Refreshing drinking-water stations
- Cleaning bowls and used items
- Removing waste immediately
- Checking digging pit & trails
- Replacing used towels
- Inspecting surfaces and equipment thoroughly
07 · PROTOCOL
If a Dog Feels Uncomfortable
1
Observe
Handlers continuously watch body posture, ear tension, tail position, and stress signals.
2
Pause or Redirect
Play is gently paused and the dog’s attention is redirected toward solitary sensory activities.
3
Move to Quieter Area
The dog is guided into a calm decompression zone away from other dogs to de-escalate arousal.
4
Involve Vet or Parent
The on-site vet assesses the dog’s emotional state or handlers immediately contact the pet parent.
Handlers may pause or end a dog’s playtime whenever necessary for their comfort or the safety of the group.
08 · PREPAREDNESS & GROUND RULES
Emergency Procedure & Experience Standards
Urgent Protocol
Emergency Procedure
A canine first-aid kit and registered veterinarian are available on-site. If urgent care is required, play will be stopped, the pet parent will be contacted and the vet will begin the appropriate first response. Further veterinary care will be arranged if necessary.
During the Experience
- Dogs remain leashed until safely introduced by a handler
- Fresh drinking water is available throughout
- Participation in every activity is optional
- Handlers may redirect or pause play
- The on-site vet may assess a dog when required
- Pet parents must remain reachable during the session
- The playground is cleaned after every group
09 · FREQUENTLY ASKED QUESTIONS
Safety FAQs
Why is a veterinary fitness certificate required?
Every dog playing at JOJO interacts in a shared sensory environment. The certificate ensures that every dog on the floor is clinically fit, fully vaccinated, free of ticks/fleas and contagious illnesses, and approved by a licensed medical professional for supervised social play.
How can I download the certificate?
You can click the “Download Veterinary Fitness Certificate” button in the Entry Verification section of this page. This opens a printable format that you can take to your regular veterinarian to fill, sign, and stamp before your scheduled session.
How are dogs placed into groups?
Groups are strictly capped at 6 dogs and formed using 6 key criteria: size, age, temperament, energy level, social comfort, and physical needs. We never place high-arousal rough players in the same group as gentle explorers or fragile seniors.
Can nervous or senior dogs participate?
Yes, absolutely. Nervous and senior dogs receive gentle, quiet cohorts with unhurried access to the sensory trail, sniffing gardens, and cushioned resting areas. Handlers ensure they are never crowded or rushed.
What happens if my dog does not want to play?
Dogs are never forced to complete any activity. If your dog prefers to sniff quietly, sit on the turf, observe other dogs from a distance, or explore solo sensory stations, handlers respect their autonomy completely.
What happens if my dog feels uncomfortable?
Our handlers follow a strict 4-step protocol: observe early body language, pause or redirect play, move your dog to a quiet decompression area, and involve the on-site vet or contact you immediately. Handlers may end a session early if continuing is unsuitable.
Is a veterinarian present at the venue?
Yes. A registered veterinarian is stationed on-site at the venue during all playground sessions. They verify fitness certificates, monitor dogs, advise handlers, and provide immediate first-response medical care if required.
How is the playground cleaned?
We maintain a mandatory 15-minute sanitisation and equipment reset between every single session. In addition, our venue closes for a full 60-minute deep-cleaning break daily from 11:45 AM to 12:45 PM for comprehensive hospital-grade disinfection and surface inspection.
What happens in an emergency?
In any emergency, play stops immediately. Our on-site veterinarian initiates immediate first-response clinical care with our fully equipped canine medical kit, the pet parent is contacted without delay, and secondary emergency veterinary hospital transport is coordinated if needed.
Ready for Safe, Sensory Play?
Choose a supervised experience designed around your dog’s comfort, curiosity and natural pace.
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